In Forbes, Rachael Evers, Lifespark’s Director of Quality and Leadership Development, shares how emotional intelligence is transforming senior care.
When Rachael began her career as a nurse, she didn’t plan to become an L&D leader. But her career had a “mind of its own,” and she found herself promoted from a practicing registered nurse to nursing home administrator.
Along her career path, she learned from experience how in senior health, “people problems” are never separate from business problems.
Now, as Director of Quality and Leadership Development at Lifespark, she oversees both the technical side of quality—systems, processes, and outcomes—and the “human side,” which includes leadership effectiveness, team culture, and talent development. This gives her essentially three unique angles on her organization: Her view as a patient-facing nurse, her view as an operations leader, and her view as a talent development leader.
In this article in Forbes, Rachael shares more about Leadership training, her favorite emotional intelligence strategies, how her team is operationalizing emotional intelligence training, and how emotional intelligence is “really what drives our performance, our culture, and our accountability.”
