Lifespark CEO, Joel Theisen is at it again sharing his opinion on why medicine is bad at customer service. His article, which appeared as the headline in MedPageToday, is garnering a stir among readers who are weighing in on the discussion.
“American business is delivering one of history’s greatest revolutions in customer convenience – except in my industry, the one that needs the biggest change of all,” said Joel. “For the first time we can shop for just about any product on Earth with a basic cell phone that fits in our pocket or purse. We can stream the TV show or movie of our choice at our most convenient time. Instead of waiting in the rain or snow to hail a taxi, we can have a car pick us up at our preferred location, or have another vehicle deliver our groceries, a dinner from a restaurant, or fresh flowers from South America.
What we apparently cannot do, however, is make medicine convenient for our customers.