XS
SM
MD
LG
XL

This size screen isn't yet supported. We're working on that.

How Health Care Can Fix Its Satisfaction Problem

  • Jan 23, 2023
  • Meaghan Puglisi
  • 1-min Read

Lifespark CEO Joel Theisen shares his opinion in Medical Economics on why health care gets low marks for customer satisfaction, and what is a problem. He notes that the latest net promoter scores give the health care industry a rating of 38 out of 100. That puts the business behind Apple, Chick-fil-a, Netflix, and Starbucks, but ahead of Exxon Mobil, Time Warner Cable, and Waste Management.

Why do customers give the same satisfaction grade to the medical industry as they give to the online flea market, eBay? It’s not because Americans don’t appreciate the work of doctors and nurses. Those are among the most highly respected professions in the country.

The problem is the vast uncaring and inefficient bureaucracy that has been built up around the medical field. And Joel, as he shares, is convinced there’s one main reason why being a customer of that medical bureaucracy is such a lousy experience – the economic incentives of our business are backwards.

Joel explains more in his opinion piece, read on for the full article…

Related Articles

News

A View From the Top

This interview with Lifespark CEO, Joel Theisen, BSN, RN, is part of a McGuireWoods series featuring interviews with C-suite leadership of private equity-backed portfolio companies. Joel talks with the editor covering a few key areas about Lifespark including what it means to live a sparked life, how does his nursing background inform his business decisions, growth strategy, working […]

READ MORE

News

Are You Taking Too Many Medications?

Lifespark Chief Medical Officer, Nick Schneeman, shared his thoughts on this topic in a recent article published in Time Magazine. He offered up tips on how to trim your medication list for seniors and their families. The cascade of drugs is responsible for a vast but underpublicized American tragedy. Medication overload will contribute to the […]

READ MORE

News

Four Key Questions When Private Equity Comes Calling

Private Equity (PE) investment can be key to gaining the capital and expertise you need to grow, but it also comes with strings attached. In an article published in Chief Executive magazine, Joel Theisen, Lifespark CEO, shares four key questions he’s learned to ask about working with PE. Joel writes, as the CEO of a […]

READ MORE