XS
SM
MD
LG
XL

This size screen isn't yet supported. We're working on that.

How Health Care Can Fix Its Satisfaction Problem

  • Jan 23, 2023
  • Meaghan Puglisi
  • 1-min Read

Lifespark CEO Joel Theisen shares his opinion in Medical Economics on why health care gets low marks for customer satisfaction, and what is a problem. He notes that the latest net promoter scores give the health care industry a rating of 38 out of 100. That puts the business behind Apple, Chick-fil-a, Netflix, and Starbucks, but ahead of Exxon Mobil, Time Warner Cable, and Waste Management.

Why do customers give the same satisfaction grade to the medical industry as they give to the online flea market, eBay? It’s not because Americans don’t appreciate the work of doctors and nurses. Those are among the most highly respected professions in the country.

The problem is the vast uncaring and inefficient bureaucracy that has been built up around the medical field. And Joel, as he shares, is convinced there’s one main reason why being a customer of that medical bureaucracy is such a lousy experience – the economic incentives of our business are backwards.

Joel explains more in his opinion piece, read on for the full article…

Related Articles

News

How Home-Based Care Providers Are Planning to Get Involved With The GUIDE Model

In an interview with Patrick Filbin, reporter for Home Health Care News, Matt Kinne, Interim COO and VP, Growth weighed in on how Lifespark views the model and our potential participation. As Filbin noted, the Centers for Medicare & Medicaid Services (CMS) first announced the Guiding an Improved Dementia Experience (GUIDE) Model in late July. […]

READ MORE

News

Lifespark Appoints Monica Engel to Board of Directors

Monica Engel, senior vice president of government markets at Blue Cross and Blue Shield of Minnesota, has joined the Lifespark Board of Directors. As a member of the executive leadership team at Blue Cross and Blue Shield of Minnesota, Engel oversees the organization’s government health program business, including Medicare, Medicaid, the federal employee plan and individual market […]

READ MORE

News

Payment Perspectives with Joel Theisen and Erin Hilligan

Lifespark CEO Joel Theisen and VP – Program Execution Erin Hilligan sat down with Tim Mullaney, editor of Skilled Nursing News to talk about the steps providers can take to prove their value to payers in today’s evolving payment landscape. They discuss how technology is helping operators navigate this shift, and they also share perspectives […]

READ MORE