Lifespark CEO, Joel Theisen, sits down with Home Health Care News editor, Andrew Donlan, to talk about why Urgent Response Services is the final piece in our Lifespark COMPLETE offering.
Lifespark has been building out its value-based care model for years. Now, it has added in-home urgent care, a key service line for a company taking on upside and downside risk, shared Andrew. “Ultimately, the goal is to reduce unnecessary emergency room visits or hospitalizations. The urgent care service line will be added to Lifespark COMPLETE, Lifespark’s value-based population health business.”
“We’re taking full, upside-downside risk,” Theisen said. “And we’re building brick, by brick, by brick. We felt this was important. With what we saw in our data, we needed it. We always wanted to do it.
When someone goes into the hospital [unnecessarily], the experience is horrible. The costs are horrible. It’s like a bomb going off. And that’s where delirium sets in. That’s where all this fear and angst sets in. As we were strategizing, we knew we had the proactive, the predictive and the prescriptive pieces down, but we needed the acute reactive. We needed the urgent response, because when we do miss, we have to stay connected – because we know the member better than anyone else,” said Theisen.